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The New York Guide to Property Insurance Claims: Deadlines, Laws, and FAQs

Fact checked by Brelly Legal TeamLast updated on September 26, 2023

Like most states, New York has numerous laws, rules, and deadlines that are applicable to homeowner’s and commercial property insurance claims. To make it easier to understand how these laws apply to property owners and the professionals who support them, we break down what you need to know to get your New York property insurance claim filed right, moving fast, and paid fully.

15 DAYS: File Your Claim

New York insurers must acknowledge your claim in writing within 15 business days. This applies to all pertinent communications as well.

60 DAYS: Prove Your Loss

In New York, you have 60 days to submit your Proof of Loss after your insurer sends you forms.

15 DAYS: Prove Your Loss

A New York insurer must accept or reject your claim within 15 business days of receiving your completed documents, such as a Proof of Loss. If they require more time, they have 90 days to investigate but must set forth the reasons why this time is needed.

5 DAYS: Get Your Check

In New York, your insurer must pay any finally agreed upon amount of settlement no later than 5 business days after receipt of such agreement.

New York Property Claim FAQs

Homeowners, businesses, and professionals will encounter all kinds of paperwork, process, and claims-related questions when confronted with the possibility of filing an insurance claim in New York. Here are some of the common questions you may encounter, with answers written by experts, like experienced attorneys, adjusters, and other insurance professionals.

Making Your Claim -- Frequently Asked Questions

The first step in your property insurance claim is to notify your insurer about your losses. Not only is doing this the only way to get your claim moving, it’s one of your duties of a loss under your insurance policy.

3 questions

When is the deadline to file a property insurance claim in New York?

In most cases, promptly or immediately after the loss occurs.

In cases of fire damage claims in New York, you must notify your insurance company immediately. § 3404. Fire insurance contracts; standard policy provisions; permissible variations

Some states, like Florida, have laws that set specific deadlines for filing property insurance claims (for example, one year from the date of loss). New York is not one of those states, so the deadline in New York to notify your insurer about a loss is set by your insurance policy, not state law. (This first notice of loss typically starts the claim process, which is why notifying your insurer about a loss and “filing a claim” usually mean the same thing.)

There’s no single timetable for what counts as “prompt” or “immediate” notice. It depends on what’s reasonable under the circumstances of the particular claim. If a hurricane devastates your community, knocking out power and other basic life essentials, you probably have more leeway in the time that it takes you to file a claim than if a pipe bursts in your bathroom sink.

But the real takeaway here is simple: file your claim as soon as possible. You don’t want to give your insurance company a reason to deny your claim.

When should I file a property claim in New York?

As soon as possible.

To be specific, unless you are absolutely confident that your insurance does not cover your losses or that the cost of your losses will be less than your deductible, you should quickly notify your insurer about your damage or loss. The longer you wait to notify the insurer, the longer it will take to resolve your claim. This can also degrade or compromise important evidence about your claim that the insurance company needs to complete its investigation.

When should my New York insurance company acknowledge my claim?

Within 15 days.

New York insurer’s must acknowledge your claim, and respond to all other communications, within 15 business days.

New York Rules and Regs. Title 11 §216.4

Proving Your Loss - Frequently Asked Questions

After you’ve notified your insurance company and started your claim, you need to prove your losses to your insurance company. Proving that your property suffered losses and that those losses are covered under your insurance policy is at the heart of an insurance claim. As a result, it’s also the most difficult stage in the claims process and where policyholders most often make mistakes. Fortunately, New York laws do provide you with basic protections at this stage under the New York Insurance Code. Read more to understand how.

4 questions

What is a “Proof of Loss?”

You will hear the term “Proof of Loss” a lot, and see it in your insurance policy. Do not be intimidated! This simply means that you must satisfactorily demonstrate to the insurance company that you sustained the loss you sustained, and the value of that loss.

There are some best practices for this — which includes filling out a “proof of loss form” and getting it notarized. This form and the act of notarizing it enables you to explain your losses “under oath,” which elevates your proof to the insurance company.

A proof of loss is a powerful tool for moving claims forward, but it’s not always necessary in New York. In other words, while you should prepare a robust Proof of Loss document, the requirement can be quite thin in the long run. In some instances, that is as simple as allowing a claims adjuster or other Agent from the Insurance company on your property.

Is there a deadline to file a Proof of Loss in New York?

New York law does not impose specific deadlines on policyholders to file a proof of loss. But your policy may very well set deadlines. When reviewing your policy to determine your deadlines to submit a proof of loss, consider these four questions:

Does the policy set a deadline to submit my proof of loss? (It usually does)
Does the deadline apply for all claims, or does it apply only when my insurance company requests that I submit a proof of loss?
When is the deadline to submit my proof of loss? (In New York it must be at least 60 days, but can be extended by agreement)
When is the start date for the deadline — the date of loss or the date when my insurance company requests me to submit a proof of loss?

Once you’ve answered these questions, you should have a much better understanding of your deadline to submit a proof of loss.

How long do I have to file a Proof of Loss in New York after my insurer provides my forms?

Sixty Days

You have sixty calendar days after your insurer provides them to submit your Proof of Loss forms.

New York Statute Ch. 28 § 3407

When will I hear back if my insurance property claim is accepted or denied in New York after I submit a proof of loss?

Within 15 business days.

As with all pertinent communications, your insurer has 15 business days to accept or reject your claim.

If they require more time to conduct an investigation, they have up to 90 days at which point they can extend again when reasonably necessary.

New York Rules and Regs. Title 11 §216.6

Getting Your Check -- Frequently Asked Questions

Getting reimbursed for your losses — it’s the reason you pay premiums. Here are answer to frequently asked questions as this last, critical stage in your insurance claim

5 questions

How long will it take to get paid after filing a claim?

While your New York insurer must reject or accept your claim within 15 business days, they have the option to investigate your claim for up to 90 days from the date of the initial letter. This means that it could take the 15 business days plus 90 calendar days. Should they require additional time, they must notify you in writing and state why they are requiring an additional 90 days.

New York Rules and Regs. Title 11 §216.6(c)

You are also entitled to a copy of these inspections.

§ 3406. Copy of examination of insured to be delivered to insured

How long after settling my New York property insurance claim will I get my check?

Five business days.

New York insurance companies have five business days from the receipt of such agreement by you to pay out claims.

New York Rules and Regs. Title 11 §216.6(f)

What is required to claim my insurer acted in bad faith?

You must establish that your insurer’s conduct was “a deliberate or reckless failure to place on equal footing the interest of [you] with their own interests when considering a settlement offer.” Roemer v. Allstate Indemnity Ins. Co., 82 N.Y.S.3d 202, 205 (N.Y App. Div. 2018). Typically, this is offering evidence that they violated §2601 the state’s Unfair Claim Settlement Practice law or 11 CRR-NY 216, the rules and regulations guiding property insurance claims.

When is the latest I can file a claim against my insurer for failing to pay me?

3 Years

Unless your policy states otherwise, you have three (3) years from the date of loss to file a claim against your insurer.

With regard to fire insurance specifically, you must have complied with the fire policy guidelines to have a claim–this includes giving “immediate notice” and submitting your proof of loss within 60 days.

New York Statute Ch. 8 §214

Can I assign my policy?

For fire insurance claims, no unless specifically provided so in your policy

§ 3404. Fire insurance contracts; standard policy provisions; permissible variations

For other claims, look at your policy to determine if your policy is assignable.

Brelly’s tools and resources are your secret weapon to getting your insurance claim filed right, moving fast, and paid fully.

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